RESIDENT NEWSLETTER

PUBLISHED ON FRI. OCTOBER 11, 2024

HAPPY FRIDAY, ROADHAVEN

Roadhaven is getting back into the swing of things as we start a brand new season at our beautiful resort. For those of you who are new, be sure to visit the Resident Pages page of our website under MY ROADHAVEN in the main menu for useful information including important Forms and Activities, or to book a Massage Therapy appointment. Remember to check out the Resort Maps to see where all the fun is taking place. This week, we hear from our old friend Dear Roadie, and management has an update on the water bill refund. Let’s go!

Please note: Resident Newsletters will be housed on the Resident News page this season. 

HOA ASSESSMENT LATE FEES
Reminder, the grace period for Assessment payments due Oct. 01, 2024 ends Oct. 15. 

UNPAID OCTOBER ASSESSMENTS WILL SEE AN $84 LATE FEE ADDED TO THEIR ACCOUNT.

HOA Portal Go to: HOA Portal Login

RESIDENT DIRECTORY
Printed Directory, Resident Network, and HOA Portal

The printed Resident Directory is available for pick up in the Main Office; there is no charge.
You can also access resident contact information in the HOA Portal under Documents.

The
Resident Network is a part of roadhaven.com. Residents who log in can access Facebook-like features, and post Classified Ads or Real Estate Listings. For more information on the Resident Network, read our support articles. For your roadhaven.com login credentials, contact Sarah Lindsay at board@roadhaven.com.

Remember, roadhaven.com and the HOA Portal are two separate websites; read about their differences here.

Therapy Pool

THERAPY POOL CLOSED
The therapy pool will be temporarily closed for maintenance while the railings are sent for powder coating to address rust caused by the salt and chlorine in the sanitation system. This rust has stained the PebbleTec surface, and the powder coating will help prevent further damage. We appreciate your patience during this necessary work and expect to have the railings back by the end of next week. We’ll keep you updated on the progress.

COSTCO CARD
Did you know you can check out and use the Roadhaven Costco card? The Roadhaven Costco card is now a transferable card that does not require a photo at entry. The card will likely be scanned at entry and a transferable number will appear. If you experience any issues, please go to the Costco customer service desk.

Water Bill Refund

We’re pleased to share some great news about last year’s water billing issue. After a detailed review and discussions with the Apache Junction Water District, we have received a refund of $139,154.89 due to overcharges on our water bills.

Although we didn’t receive a refund for the expenses related to locating the water leak, the extensive testing and review revealed additional issues that could have led to costly repairs if left unaddressed. By identifying and tackling these problems early, we’ve likely saved our Roadhaven community from significant future expenses.

During the last fiscal year, the funds used to cover the unusually high water bills were drawn from our operating savings. This allowed us to manage the added costs without interrupting the community’s operations. Now that we’ve received the refund, the funds will be returned to the operating savings account.

Our commitment to careful financial planning has proven to be a solid foundation for our community. Our operating savings account is an important safety net for unforeseen expenses—like these water bill overcharges—that fall outside our regular operating budget. Having these reserves ensures we can handle unexpected costs while maintaining the quality of services and amenities we all enjoy.

Your continued support is very much appreciated. Your trust in us allows us to manage situations like these effectively. If you have any questions or concerns, please don’t hesitate to reach out to the Main Office or chat with Trish Hoagland at Coffee Talk, starting Tuesday, Nov. 05.

Dear Roadie Banner

Dear Roadie, 
There are two recycle bins near the pet parks which are not filled to capacity. Why would somebody throw empty boxes in the roll off dumpster when the recycle bins are available?
Sincerely, Reclaiming

Dear Reclaiming,
Thank you for raising this concern. Roadhaven is committed to responsible waste management and recycling. I also benefit from the recycling bins. I’ve been known to reuse old bits I find on the top of the recycling bins to build my nest out. I love recycling!

It’s disheartening to see empty boxes in the roll-off dumpster near the pet parks when we have nearby recycling bins available. Why would someone do that? Maybe they don’t know that we have recycling bins, or maybe they simply don’t care. What a bummer! 

The recycling is in front of the Dog Park for small dogs.
It’s also critical to break down your cardboard boxes so others can fit their materials in as well.

For a full list of items that can and cannot be recycled, please read this article: Roadhaven Resorts Recycling Bins Are Back.

Your dedication to our community’s cleanliness and environmental stewardship is greatly appreciated at Roadhaven.

Fly high! – Roadie.

Dear Roadie, 
Questions on volunteering. When you volunteer for certain committees you have to fill out the form and provide your education, work history and be interviewed by Board liaisons. That process is like a job interview. Could this be why people more people don’t volunteer? 

We have volunteered for garden shed, street sweeping etc and never got a call back or been told they have enough volunteers. Something is wrong with the process if we are turning away volunteers.

Sincerely, Ann Ally

Dear  Ann,
Volunteering can be challenging. Oftentimes Roadhaven sees a large rush of residents with good intentions signing up only to not show up or have the availability needed. My point is, there are challenges on both sides when it comes to volunteering. Some volunteer roles, like serving on committees do require specific skills and experiences based on the committee’s function. Yes, applying for some committees can be similar to applying for a professional job, which sets the committee application process apart from other volunteer roles like gardening. 

For instance, the Finance Committee collaborates with the Board on budget-related matters and provides recommendations, requiring a skill set that isn’t necessary for the Library Committee or volunteering to plant flowers. Similarly, if a resident volunteered to drive the street sweeper and their Driver’s License was expired, they wouldn’t be eligible for that role. Your willingness to volunteer is greatly appreciated. It’s unfortunate that you haven’t received a response in the past. I am sorry for that. I’ll bring this to Roadhaven’s attention and request improved communication from residents overseeing volunteer opportunities.

There’s an old saying in my family, “The early bird catches the worm”. I’d recommend signing up as early as possible since some volunteer positions may get filled quickly. It might also be helpful to offer your name as a backup, as sometimes volunteers may not be able to fulfill their commitments. I know there have been times when the right number of volunteers could not be found so be sure to keep an eye out and don’t hesitate to follow up. 

Remember, Roadhaven offers a variety of Clubs and Groups for residents to join. Some of these groups engage in volunteer work and don’t seem to limit the number of participants. You might want to consider joining groups like Mats for the Homeless or Time-Out.

Thank you for your efforts, don’t give up. Be sure to check the Volunteers and Committee pages of roadhaven.com

– Roadie

Connect with Dear Roadie

Property owners – use the button below to join my Dear Roadie Facebook Group. Currently, there are over 500 members! It might take a day or two to get you checked in but all owners will be accepted.

If you are a renter, you can still view all of my letters on my web page

If you would like to submit your Dear Roadie letter, use the form on my page (roadhaven.com/roadie). When using the form, authors stay anonymous, and I will respond as soon as I have the facts lined up.  It takes time to gather data from CC&Rs, Rules and Regulations, Meeting Minutes, old Newsletters, and various departments, management, and members of the Board or Committees when needed. This process allows me to provide you with accurate information and facts.

From the Main Office

Please note: The Main Office will be closed on Friday, October 18, from 11:45AM – 1:15PM for mandatory IT training.

NEW AT ROADHAVEN
When you enter the Main Office, you will be greeted by the delightful Heather Lines! Please give Heather a warm Roadhaven welcome when you meet her. Heather joins us with 10 years of experience in the 55+ community and is looking forward to getting to know you as she assists you.

EMERGENCY CONTACT FORM
Whether you are a new resident or one who has been here for years, please be sure to submit or update your Emergency Contact form. Emergencies can happen without notice. Who would we contact in an emergency for you?

LOST AND FOUND
Before you leave an area, make sure you have all of your items with you. If you have lost or misplaced an item, visit the Main Office’s Lost and Found. Lost and Found items are held for 30 days before they are donated or discarded. Check the showers, and other areas before you leave them and be sure that you have all of your belongings.

Visit the Main Office page if the following apply to you:

  • You are arriving after hours.
  • You will have your gate fob with you.
  • You want to check-in online.
  • You are renting your property.
  • You lost an item.

Click on the box above to go to the Main Office page.

In Memoriam

Our sincerest condolences to the family and friends of Phillip A. Johnston who passed away September 30, 2024 at the age 87. Thank you for spending your time with us Phillip. Click to read Phillip A. Johnston’s obituary.

Important Links

Please click on the links below for important forms and information.

That’s it for this week’s Resident Newsletter. Remember, use the RESIDENT PAGES page to navigate our website and check you email on Monday for our Activities at a Glance Newsletter. Here’s to another wonderful season at Roadhaven! 🍾

Remember:
Resident Newsletters will be housed on the Resident News page this season. 

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Keep reading

Did you know Roadhaven has dozens of articles for you to read? From Featured Articles, to Recipes, and Support Articles – they’re all here! So take a look and see what you discover in Roadhaven’s Articles.

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