RESIDENT NEWSLETTER

PUBLISHED ON FRI. OCTOBER 18, 2024

HAPPY FRIDAY, ROADHAVEN

This week, Dear Roadie is back with new letters.

But first, a BIG Happy Birthday to our GM, Steve Byfield! We all wish you a wonderful weekend and blessed year, Steve.

Please don’t forget to activate your gate fob before your arrival. You can call the Main Office at 480-982-4811 to activate it. If you arrive after the Idaho Gate is closed, you can reach Security at 480-570-4811 or simply press 0000 on the gate keypad.

Remember, it is required that you and your guests wear your name badge or wristbands at all times while on the property and outside of your homes. This allows security, staff, and other residents to recognize that you are permitted to be here, to enjoy amenities, and it also assists in identification during emergencies. Thank you for helping us maintain the security of Roadhaven.

RESIDENT DIRECTORY
Printed Directory, Resident Network, and HOA Portal
The printed Resident Directory is available for pick up in the Main Office; there is no charge.
You can also access resident contact information in the HOA Portal under Documents.

The Resident Network is a part of roadhaven.com. Residents who log in can access Facebook-like features, and post Classified Ads or Real Estate Listings. For more information on the Resident Network, read our support articles. For your roadhaven.com login credentials, contact Sarah Lindsay at board@roadhaven.com.

Remember, roadhaven.com and the HOA Portal are two separate websites; read about their differences here.

Eating is not allowed in the pools.
Gathering with friends and family to share a meal is always enjoyable and often filled with laughter. However, please keep all food items out of the pool. Food is permitted within the fenced area and should only be consumed at designated tables, not in the water or on the pool deck.

Having food in the pool or on the deck can lead to several issues:
Hygiene: Food attracts pests that can contaminate the pool.
Water Quality: Food particles can cause bacterial growth and affect sanitation.
Chemical Balance: Food can disrupt the pool’s chemical levels, increasing maintenance costs.
Health Risks: Spilled food can expose swimmers to allergens and bacteria.
Debris Issues: Food wrappers and other debris can clog the filtration system. To ensure safety and cleanliness, please keep food outside of the pool. Thank you!

Local and On-Site Events:

Apache Junction Halloween Festival:
10/26 at Superstition Shadows Park 4-8PM.
The event is free.

Roadhaven’s Halloween Costume Contest:
10/31 in the Bell Tower Courtyard from 4:30-6:30PM.
The event is free.

Dear Roadie,
I’ve heard we have three accountants/bookkeepers. Why so many? The park hasn’t grown in size. Do these employees have other task other than book keeping. If so can you provide a job description and other duty’s that goes with this position for all three employees. Thank you.
Sincerely, Counting

Dear Counting,
Our Bookkeeper, Gina, is responsible for daily operations and paying the bills through accounts payable, reconciliation, payroll, financial audits, and reviews.

Our Accountant/ CFO, Roger, is responsible for our investments and long-term financial planning as well as Club financials, compliance regulations, audits, and reporting to the Board and membership. Roger has created a new format for the display of financial reporting and is now reflecting in the HOA portal as of July 2024.

In the past, a seasonal clerk, Edie, was responsible for cash handling, administrative duties, and data entry during the busy season. This season, Edie has replaced Vicki as the Activities Director’s assistant.

The diverse responsibilities within the accounting department clearly demonstrate the need for both a bookkeeper and CFO, even with the park’s stable size. Each team member plays a critical role in maintaining financial accuracy, ensuring compliance with GAAP, and upholding proper segregation of duties to mitigate risks effectively.

Dear Roadie,
I think you should know Rob Binion and James Hoagland really FLEW above and beyond!

I wanted to pass on that RH has the best staff!

We arrived at RH late Sunday night. Our unit was very hot as expected and the AC felt good. By Monday night the AC unit completely stopped working. We called Semper Fi and they said they would send someone out the next morning. After a thorough check, they determined the whole unit needed to be replaced. They ordered it and came out early this morning to install it.

Yikes…At 7:00 am Security (Rob) arrived and notified us that we didn’t have a permit. Gosh I hadn’t slept for two nights. I didn’t know up from down and was close to tears. A permit was definitely not on my mind. Rob graciously took me to the Architecture Office. James helped start a permit for me and Rob took me back home. James completed the process a little while later.

They both went above and beyond to help us get on track. I totally appreciate their flexibility, kindness and support. RH staff rocks!!
Sincerely, Colleen Nelson

Thanks, Colleen!

You know what they say, “Birds of a feather – work at Roadhaven together.” Roadhaven staff is dedicated to our community and we love hearing stories like this. Thanks for sharing.

Connect with Dear Roadie

Property owners – use the button below to join my Dear Roadie Facebook Group. Currently, there are over 500 members! It might take a day or two to get you checked in but all owners will be accepted.

If you are a renter, you can still view all of my letters on my web page.

If you would like to submit your Dear Roadie letter, use the form on my page (roadhaven.com/roadie). When using the form, authors stay anonymous, and I will respond as soon as I have the facts lined up. It takes time to gather data from CC&Rs, Rules and Regulations, Meeting Minutes, old Newsletters, and various departments, management, and members of the Board or Committees when needed. This process allows me to provide you with accurate information and facts.

From the Main Office

Visit the Main Office page if the following apply to you:

You are arriving after hours.
You will have your gate fob with you.
You want to check-in online.
You are renting your property.
You lost an item.

MAIN OFFICE

Click on the box above to go to the Main Office page.

Important Links

Please click on the links below for important forms and information.

That’s it for this week’s Resident Newsletter. Remember, use the RESIDENT PAGES page to navigate our website and check you email on Monday for our Activities at a Glance Newsletter. Here’s to another wonderful season at Roadhaven! 🍾

Remember: Resident Newsletters will be housed on the Resident News page this season.

Keep reading

Did you know Roadhaven has dozens of articles for you to read? From Featured Articles, to Recipes, and Support Articles – they’re all here! So take a look and see what you discover in Roadhaven’s Articles.